Key Responsibilities

• Prepare and work with Business Stakeholders to review current business process
• and re-engineer into new business process with Crew Tracking System revamp; to get ready for changes from Crew Tracking System Programme through communications and trainings.
• Identify Change risks and opportunities in CCS Programme, and provide a central approach covering organisational alignment, communication, stakeholder management and cultural / behavioural change.
• Develop the CCS Programme change strategy and detailed methodology for the execution of the strategy, providing key supporting areas with local change issues coordination and implementation planning.
• Work with the FOP (Flight Operations Department)/ISD (Inflight Services Department) Communication team to develop and implement communication plans to all levels of Stakeholders impacted by CCS Programme.
• Work with the Analyst to ensure that change items are embedded in the training activities, and that the Training Needs Analysis covers all identified stakeholders including outport stations. Work closely with Product Manager and drive the to be end to end Business Process.
• Run best-practice Change Impact Assessments, identifying areas for change and develop change plans per Business Unit in order to implement the Change in accordance with the overall project timelines.
• Coach the Company’s management where processes and systems are changed. Lead CM teams, external consultants and people from different departments and areas of the Company
• Escalate key changes to the CCS Programme Steering groups so as to ensure the
• smooth implementation of the key organisational changes.
• Develop role based materials to focus on key roles impacted, and specific features of those roles that are critical to the change effected by CCS Programme. Support the Change Management Process by creating system and business process acceptance and stakeholders’ engagement at all levels with specific measures.
• Drive/align the change across the Inflight Services Department, Flight Operations Department and its Crew Scheduling and Operations team with the implementation of the new CCS system.

Requirements

• A sound knowledge of Change Management methodologies (e.g. Prosci’s ADKAR) and a good understanding of the current paradigms in the Change Management arena
• Significant understanding of the core change management techniques including change impact assessments, change/business readiness assessments and planning, stakeholder analysis and management, training design, development, deployment, evaluation and communications;
• Good understanding of lean principles and practices
• The ability to build strong working relationships with all levels of stakeholders, with a strong ability to influence senior management to effect key decision-making;
• Strong leadership coaching and engagement skills;
• Fluent in English with excellent written and verbal communication skills
• Significant experience in driving structured and controlled changes in global and
• diverse organisations
• Significant experience of managing teams of change professionals in the execution
• of complex transformation programmes
• Experience in workshop facilitation, presentation and stakeholder management.
• Previous airline experience would be an added advantage